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Main Responsibilities
  • Providing remote support to our customers via phone, email, or other communication tools
  • Conducting site visits to troubleshoot and repair faults
  • Guiding commissioning processes
  • Providing product training to our customers
  • Interacting with other company departments to escalate issues and find solutions to prevent recurring problems
Requirements
  • At least two years of experience in telephone technical support and/or lift assembly and supervision
  • Proficiency in English is essential. Knowledge of a second language such as French, German, Spanish, or Dutch will be highly regarded
  • Problem-solving ability, communication skills, proactivity, and customer orientation
Key Tasks
  • Remote Technical Support: Resolve technical issues and queries from customers remotely via phone, email, or other communication tools
  • Site Visits: Travel to customer sites to diagnose and repair equipment faults
  • Commissioning: Supervise and guide the commissioning of equipment at customer sites
  • Customer Training: Train customers in the use and maintenance of equipment
  • Internal Collaboration: Interact with other company departments (engineering, production, etc.) to identify recurring issues, propose solutions, and improve products and services