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Lift Technical Support Specialist
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Job Summary
MP Ascensores is seeking a skilled Lift Technical Support Technician to provide expert technical support to our national and international customers. The successful candidate will be responsible for resolving issues, conducting commissioning and training, and collaborating with other departments to optimise solutions and prevent recurring problems.
Main Responsibilities
Providing remote support to our customers via phone, email, or other communication tools.
Conducting site visits to troubleshoot and repair faults.
Guiding commissioning processes and supervising the installation of equipment at customer sites.
Providing product training to our customers and ensuring they are proficient in the use and maintenance of our equipment.
Interacting with other company departments to escalate issues and find solutions to prevent recurring problems.
Requirements
At least two years of experience in telephone technical support and/or lift assembly and supervision.
Proficiency in English is essential. Knowledge of a second language such as French, German, Spanish, or Dutch will be highly regarded.
Problem-solving ability, communication skills, proactivity, and customer orientation are essential for this role.
About Us
MP Ascensores is a Spanish company with over 30 years of experience in the Lift Sector. Our mission is to design and offer intelligent mobility solutions. We are a multidisciplinary team that values individual development and is committed to excellence. If you are interested in joining a prestigious international company in the Lift Sector, we encourage you to apply.
