IT Support Specialist
hace 14 horas
Admiral Europe Tech is seeking an experienced IT Support Specialist to join our team. This role will involve providing technical assistance and support to our users, resolving hardware and software issues, and maintaining the overall health of our IT systems.
Key Responsibilities:- Manage and resolve incidents and requests escalated to level 1 on our corporate IT services catalogue.
- Communicate with business stakeholders through chat and email regarding incident updates.
- Monitor system performance to ensure optimal functionality.
- Maintain knowledge of our corporate IT services catalogue.
- Apply incident and service request management processes defined by the company.
- Escalate incidents to level 2 support groups using the company's escalation matrix.
- Address user queries and provide assistance with onsite microcomputing-related issues.
- Stay up-to-date with company updates and changes.
- 3+ years of experience in a similar position.
- Higher technical qualification.
- Good English language skills (B2 level).
- Experience with ticketing tools, preferably Service Now at level 1 technician level.
- Incident resolution experience related to IT service degradation or unavailability.
- Experience controlling and maintaining Linux and Windows networks and servers.
- Knowledge of SQL/Oracle/Postgres databases.
- Experience working with software and hardware management on endpoints.
- Advanced computer skills and office tools proficiency.
- Experience as a user of computer applications.
- Good communication skills with clients and suppliers.
- Able to guide users effectively.
- Quick learner, highly motivated, and able to solve problems.
- Organisational and problem-solving skills.
- Able to handle multiple requests simultaneously without losing focus.
- Collaborative work style with other teams.
- Proactivity and ability to learn new tools.
€45,000 - €55,000 per annum based on location and experience.
About Us:Admiral Europe Tech offers a dynamic work environment with opportunities for growth and development. Our team is passionate about delivering exceptional IT services to our users. We believe that our employees are our greatest asset and strive to create a positive and inclusive workplace culture.
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