Renewable Energy Support Specialist

hace 7 horas


Sevilla, Sevilla, España Green Eagle Solutions Sl A tiempo completo

Company Overview

Green Eagle Solutions is a pioneering tech firm dedicated to accelerating the green energy transition by leveraging innovative solutions for fully autonomous renewable energy operations. Our cutting-edge SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability.

We are proud to currently handle 30% of all renewable energy in Spain, making us a leader in the industry. Our mission is to make green energy production more efficient and sustainable, bringing us closer to achieving a carbon-neutral world.

Job Description

We are seeking a Customer Support Technician with 1-2 years of experience to join our team as a Renewable Energy Support Specialist. In this role, you will be responsible for resolving customer incidents, monitoring server status, and providing assistance in the use of our systems to users. As a key member of our support team, you will play a crucial role in building our reputation as a company that provides excellent customer support for all our after-sales processes.

Responsibilities

  • Rotating shift 24/7 phone and email assistance for troubleshooting
  • Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA
  • Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction
  • Providing assistance in the use of our systems to users
  • Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents
  • Ensuring backups are reliable and periodically up to date as described in the SLA

Experience/Skills Required

The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:

  • OS Microsoft and Linux management
  • Databases Oracle, SQL Server, and MySQL
  • Data Analytics (Excel and PowerBI)
  • Customer-oriented skills
  • Must be able to communicate effectively in English (oral and written). Level C1
  • Availability to work in rotating overnight shifts
  • Experience in SCADA systems
  • Experience in the energy sector
  • Experience using help desk software and remote support tools: ticket management and tracking systems (such as Zendesk, Freshdesk, or Salesforce Service Cloud) to manage customer queries and issues
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases or customers
  • Time management and focus on detail
  • Be open-minded and able to work in a constantly changing and growing context

Salary

$60,000 - $80,000 per annum, depending on experience

Benefits

Voted a Great Place to Work by our team members. Contribute to the green energy transition and have a sense of purpose in your work. Flexible compensation including discounts on childcare, transport, and meals



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