Renewable Energy Support Specialist
hace 5 horas
**Company Overview**
Green Eagle Solutions, a rapidly growing tech company in the renewable energy sector, accelerates the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. Currently handling 30% of all renewable energy in Spain, this solution allows green energy production to be more efficient and sustainable, bringing us closer to achieving a carbon-neutral world.
**Job Description**
We are seeking a Customer Support Technician with 1-2 years of experience to assist our customers with any issues they may have using our products and services. As a Customer Support Technician, you will be responsible for resolving customer incidents, monitoring server status, and providing assistance in the use of our systems to users. To be successful in this role, you'll need to be an excellent communicator who can build trust with our customers. Ultimately, you will be helping to build our reputation as a company that provides excellent customer support for all our after-sales processes.
**Responsibilities**
- Rotating shift 24/7 (morning, afternoon, night) phone and email assistance for troubleshooting.
- Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.
- Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction.
- Providing assistance in the use of our systems to users.
- Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.
**Required Skills and Qualifications**
- The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:
- OS: Microsoft and Linux management.
- Databases: Oracle, SQL Server, and MySQL.
- Data Analytics: Excel and PowerBI.
- Customer-oriented skills.
- Ability to communicate effectively in English (oral and written). Level C1.
- Availability to work in rotating overnight shifts.
- Experience in SCADA systems.
- Experience in the energy sector.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patient when handling tough cases or customers.
- Time management and focus on detail.
- Open-minded and able to work in a constantly changing and growing context.
**Benefits**
Voted a Great Place to Work by our team members.
Contribute to the green energy transition and have a sense of purpose in your work.
**Salary:** We offer a competitive salary of $50,000 - $60,000 per year, depending on experience.
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