Green Eagle Solutions Technical Support Specialist
hace 2 días
As a rapidly growing tech company in the renewable energy sector, Green Eagle Solutions is accelerating the green energy transition by enabling fully autonomous renewable energy operations.
We seamlessly integrate with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability.
Currently, our SaaS platform ARSOS handles 30% of all renewable energy in Spain.
This solution allows for more efficient and sustainable green energy production, bringing us closer to achieving a carbon-neutral world.
About the Job
We are looking for an experienced Customer Support Technician to join our team. The ideal candidate will have 1-2 years of experience assisting customers with issues related to our products and services.
The successful applicant will be responsible for resolving customer incidents, monitoring server status, and providing assistance in the use of our systems to users.
To be successful in this role, you'll need to be an excellent communicator who can build trust with our customers.
You will play a crucial role in helping us build our reputation as a company that provides exceptional customer support for all after-sales processes.
Responsibilities
Rotating shift (morning, afternoon, night) phone and email assistance for troubleshooting.
Troubleshoot systems to determine technical issues and resolve them within the guidelines of our SLA.
Build and nurture strong relationships with our clients to ensure the highest level of customer satisfaction.
Provide assistance in the use of our systems to users.
Monitor server status to identify opportunities to improve performance and execute preventive maintenance tasks to ensure maximum performance and minimize incidents.
Ensure backups are reliable and up-to-date, as described in our SLA.
Job Requirements
The ideal candidate should have a technical degree in IT or engineering or equivalent experience in administration and troubleshooting.
Required skills include:
- Industrial communication protocols (IEC104, Modbus...)
- OS management (Microsoft and Linux)
- Databases (Oracle, SQL Server, MySQL)
- Data Analytics (Excel and PowerBI)
Candidate must be able to communicate effectively in English (oral and written) at a Level C1.
Availability to work rotating overnight shifts is required.
PREFERRED SKILLS:
- Experience in SCADA systems
- Experience in the energy sector
- Experience using help desk software and remote support tools (Zendesk, Freshdesk, Salesforce Service Cloud)
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases or customers
- Time management and focus on detail
- Open-minded and willing to work in a constantly changing environment
About Us
We were voted a Great Place to Work by our team members.
Join us in contributing to the green energy transition and having a sense of purpose in your work.
We offer flexible compensation including discounts on childcare, transport, and meals.
We provide private health insurance and an annual Training & Development bonus.
You will also receive free English classes.
This is an opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future.
We are a permanent, full-time position based in Sevilla, Spain.
Salary: €40,000 - €50,000 per year, depending on experience.
-
Technical Support Specialist for Renewable Energy Sector
hace 4 semanas
Sevilla, Sevilla, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company that's accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. This solution allows green...
-
Renewable Energy Support Specialist
hace 1 mes
Sevilla, Sevilla, España Green Eagle Solutions A tiempo completoCompany OverviewGreen Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. Currently, it handles...
-
Renewable Energy Support Specialist
hace 6 días
Sevilla, Sevilla, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a leading tech company in the renewable energy sector, accelerating the transition to a green energy future. Our SaaS platform, ARSOS, integrates with various types of renewables, leveraging RPA-based remote commands to enhance operational scalability and profitability.We are seeking an experienced Customer Support Technician to join...
-
Renewable Energy Support Specialist
hace 4 días
Sevilla, Sevilla, España Green Eagle Solutions Sl A tiempo completoCompany OverviewGreen Eagle Solutions is a pioneering tech firm dedicated to accelerating the green energy transition by leveraging innovative solutions for fully autonomous renewable energy operations. Our cutting-edge SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational...
-
Renewable Energy Support Specialist
hace 4 días
Sevilla, Sevilla, España Green Eagle Solutions Sl A tiempo completo**Company Overview**Green Eagle Solutions, a rapidly growing tech company in the renewable energy sector, accelerates the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and...
-
Technical Lift Support Specialist
hace 4 semanas
Sevilla, Sevilla, España Directwerven A tiempo completoAre you looking for a challenging role in the lift sector? Directwerven is seeking a Technical Lift Support Specialist to join our team.About MP AscensoresMP Ascensores is a leading company in the lift sector with over 30 years of experience. Our mission is to design and offer intelligent mobility solutions. We provide a wide range of services, including...
-
Elevator Technical Support Specialist
hace 1 mes
Sevilla, Sevilla, España Directwerven A tiempo completoCompany OverviewA leading international company in the lift sector, MP Ascensores has over 30 years of experience designing and offering intelligent mobility solutions. Our mission is to provide innovative products and services that meet the evolving needs of our customers.About the RoleWe are seeking an Elevator Technical Support Specialist to join our...
-
Technical Solutions Specialist
hace 7 días
Sevilla, Sevilla, España Appian Corporation A tiempo completoCompany Overview: At Appian Corporation, we are passionate about technology and committed to revolutionizing the way people work. We value cross-functional collaboration and prioritize personal and professional growth.Salary: $80,000 - $110,000 per year based on experience and qualifications.Job Description: As a Technical Solutions Specialist, you will be...
-
Technical Support Specialist for Lifts
hace 7 días
Sevilla, Sevilla, España Directwerven A tiempo completoCompany OverviewMP Ascensores is a Spanish company with over 30 years of experience in the Lift Sector, offering intelligent mobility solutions through manufacturing, design, installation, maintenance, and modernisation of lifts and escalators.SalaryWe offer an attractive salary package, estimated to be around €45,000 - €60,000 per year, depending on...
-
Sevilla, Sevilla, España Green Eagle Solutions A tiempo completoJob Title:Customer Support Professional for Renewable Energy Operations
-
Technical Lift Support Specialist
hace 1 mes
Sevilla, Sevilla, España MP Lifts - Ascensores A tiempo completoJob DescriptionIn this role, you will provide expert technical support to both national and international customers, resolving issues, conducting commissioning and training, and collaborating with other departments to optimise solutions and prevent recurring problems.Main ResponsibilitiesProviding remote support to our customers.Conducting site visits to...
-
Technical Solutions Specialist
hace 1 mes
Sevilla, Sevilla, España Appian Corporation A tiempo completoAbout the RoleAre you a technical problem solver with a passion for figuring out how things work? We're looking for an Associate Solution Engineer to join our team at Appian Corporation. As a resident expert on the inner workings of the Appian platform, you'll gain full-stack experience and develop a deep understanding of the platform's inner mechanics.Key...
-
Sevilla, Sevilla, España Veepee A tiempo completoAbout VeepeeVeepee is a leading digital commerce company in Europe, with a turnover of 3.7 billion Euros as of 2018. Our mission is to provide the best possible experience for our customers through innovative technologies and strategies.We are a diverse team of 6000 employees from various countries, working together to achieve our goals. We believe in...
-
Technical Support Specialist
hace 4 semanas
Sevilla, Sevilla, España Sutherland A tiempo completoJob SummarySutherland is seeking a skilled Technical Support Representative to join our team. This role involves providing exceptional customer service, resolving technical issues efficiently, and ensuring that customer expectations are met.About the JobAs a Technical Support Representative, you will be responsible for guiding customers through technical...
-
Customer Support Specialist
hace 1 mes
Sevilla, Sevilla, España Sutherland A tiempo completoJob SummaryAt Sutherland, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities:• Utilize effective communication skills to resolve customer inquiries in a timely and...
-
Technical Support Specialist for Global Clients
hace 4 semanas
Sevilla, Sevilla, España Featherstone Sourcing A tiempo completoWe are seeking a skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing in Athens, Greece.Job Description:In this role, you will provide exceptional technical assistance to clients worldwide, resolving their issues and ensuring high customer satisfaction.Responsibilities:Deliver top-notch technical support via chat, email,...
-
IT Support Specialist
hace 4 días
Sevilla, Sevilla, España Admiral Europe Tech A tiempo completo**Job Summary**We are seeking an experienced IT Support Specialist to join our team at Admiral Europe Tech. In this role, you will be responsible for providing technical assistance and support to our employees.About the Role:The IT Support Specialist will be the first point of contact for employees with technical issues or concerns. You will be responsible...
-
Technical Support Expert
hace 4 semanas
Sevilla, Sevilla, España Fortinet A tiempo completoWe are looking for a highly skilled Technical Support Expert to join our EMEA technical support teams at Fortinet. As a member of this team, you will play a crucial role in delivering exceptional technical support to our high-profile customers within the region.The ideal candidate will have strong troubleshooting and problem-solving skills, with a solid...
-
Technical Support Specialist for IT Services
hace 1 semana
Sevilla, Sevilla, España Admiral Europe Tech A tiempo completoAbout Admiral Europe TechWe are a leading provider of cutting-edge IT solutions and services.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer service and support.Main...
-
Technical Orthodontic Solutions Specialist
hace 2 semanas
Sevilla, Sevilla, España Dentalmonitoring A tiempo completoAbout Dental MonitoringDentalMonitoring is a rapidly growing MedTech company in the dental industry, utilizing AI-driven technology to monitor and optimize orthodontic treatment. We're seeking an experienced professional to join our team.Estimated Salary: $85,000 - $120,000 per yearThis role involves onboarding new customers and creating customized workflows...