Customer Service Agent for Global Travel Company

hace 1 semana


Sevilla, Sevilla, España Sevilla.Cataloxy - Jobboard A tiempo completo

About the Role

We are seeking a skilled and empathetic Customer Service Agent to join our team in Sevilla. As a key member of our customer support department, you will be responsible for providing exceptional service to international travelers and accommodation suppliers worldwide.

As a customer support advisor, you will be the first point of contact for customers seeking assistance with their travel experiences. Your primary responsibility will be to listen attentively to their needs, respond promptly, and mediate any issues that may arise.

You will also be responsible for clarifying inquiries about services, payment, and technical requirements, providing accurate information, and following established processes via email and phone.

Requirements

  • Slovenian: C2 level and advanced English
  • Excellent communication and interpersonal skills (written and spoken)
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset to deal with challenging customer problems
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes
  • Affinity with Accommodation platforms
  • Experience within customer service or contact center environments (valued)
  • Availability to work from the office and from home (within 100km from the office)

Benefits

  • 38.5 hours/week (Monday to Sunday)
  • Available shift: 09:00 - 20:00h
  • Temporary Contract
  • Feel Good program (Spanish lessons, quizzes with prizes, free group activities)
  • Free private health insurance (upon permanent contract)
  • Flexible remuneration in nursery school transport (after probation period)
  • Multicultural and international working environment
  • Modern office spaces, well connected by public transport
  • Free coffee every day and free fruit once a week
  • Part of an exciting industry-leading department with opportunities to learn and grow your career

Salary: The estimated salary range is approximately €25,000-€35,000 per year, based on industry standards and the location in Sevilla. This figure is subject to negotiation and may vary depending on individual qualifications and experience.



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