Global Customer Service Representative for Travel Industry
hace 1 semana
**Company Overview**
Teleperformance Spain, a leading global provider of customer experience solutions, is seeking an experienced Customer Support Advisor to join their team in Sevilla. As a valued member of our international contact center, you will have the opportunity to develop your skills and career in a dynamic and multicultural environment.
**Job Responsibilities**
We are looking for an exceptional candidate with advanced Italian language skills and excellent communication abilities to provide top-notch customer service to our international travelers. Your key responsibilities will include:
- Clarifying inquiries about services, payment, and technical requirements via email and phone.
- Providing accurate information and following established processes to ensure seamless customer experiences.
**Requirements**
To be successful in this role, you must possess:
- A C2 level of Italian and advanced English language proficiency.
- Excellent communication and interpersonal skills, both written and spoken.
- User-friendly PC skills, including Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality.
- A positive, motivated mindset to handle complex customer issues.
- A goal-oriented work approach and adaptability to changing priorities and business processes.
**Benefits**
We offer a comprehensive benefits package, including:
- A flexible contract of 38.5 hours per week, Monday to Sunday.
- The opportunity to work from home within 100km of the office.
- Free private health insurance upon permanent contract renewal.
- Flexible remuneration for nursery school transport after the probation period.
- A multicultural and international working environment.
- Modern office spaces with excellent public transportation connections.
- Free coffee every day and fresh fruit once a week.
- Initial training and continued personal coaching opportunities.
**Estimated Salary:** €25,000 - €30,000 per year, depending on experience and qualifications.
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