Global Customer Service Representative for Travel Industry

hace 1 semana


Sevilla, Sevilla, España Sevilla.Cataloxy - Jobboard A tiempo completo

**Company Overview**

Teleperformance Spain, a leading global provider of customer experience solutions, is seeking an experienced Customer Support Advisor to join their team in Sevilla. As a valued member of our international contact center, you will have the opportunity to develop your skills and career in a dynamic and multicultural environment.


**Job Responsibilities**

We are looking for an exceptional candidate with advanced Italian language skills and excellent communication abilities to provide top-notch customer service to our international travelers. Your key responsibilities will include:

  • Clarifying inquiries about services, payment, and technical requirements via email and phone.
  • Providing accurate information and following established processes to ensure seamless customer experiences.


**Requirements**

To be successful in this role, you must possess:

  • A C2 level of Italian and advanced English language proficiency.
  • Excellent communication and interpersonal skills, both written and spoken.
  • User-friendly PC skills, including Office 365, CRM Database, and other internal platforms.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset to handle complex customer issues.
  • A goal-oriented work approach and adaptability to changing priorities and business processes.


**Benefits**

We offer a comprehensive benefits package, including:

  • A flexible contract of 38.5 hours per week, Monday to Sunday.
  • The opportunity to work from home within 100km of the office.
  • Free private health insurance upon permanent contract renewal.
  • Flexible remuneration for nursery school transport after the probation period.
  • A multicultural and international working environment.
  • Modern office spaces with excellent public transportation connections.
  • Free coffee every day and fresh fruit once a week.
  • Initial training and continued personal coaching opportunities.

**Estimated Salary:** €25,000 - €30,000 per year, depending on experience and qualifications.



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