Travel Industry Customer Service Representative

hace 1 semana


Sevilla, Sevilla, España Sevilla.Cataloxy - Jobboard A tiempo completo

We are seeking a highly skilled and empathetic individual to join our team as a Travel Industry Customer Service Representative. This role is perfect for those who enjoy problem-solving, are excellent communicators, and thrive in a fast-paced environment.

About the Role

As a customer support advisor for a prestigious travel company, you will be responsible for understanding and identifying customer needs, responding to inquiries, and mediating between customers and accommodation suppliers worldwide.

Responsibilities
  • Clarify customer inquiries about service, payment, and technical requirements
  • Provide accurate information and follow set processes via email and phone
Requirements

To succeed in this role, you will need:

  • Spanish: C2 level and advanced English
  • Excellent communication and interpersonal skills (written and spoken)
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset to deal with challenging customer issues
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes
Benefits

This position offers a range of benefits, including:

  • 38.5 hours per week (Monday to Sunday)
  • Split shift: 08:00-20:00 hours
  • Temporary contract with opportunities for permanent employment
  • Free private health insurance (for those interested in a permanent contract)
  • Flexible remuneration for nursery school transport (after probation period)
  • A multicultural and international working environment
  • Modern office spaces, well connected by public transport
  • Free coffee every day and free fruit once a week
  • Three weeks of initial training and continued personal coaching


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