Travel Industry Customer Service Representative
hace 1 semana
We are seeking a highly skilled and empathetic individual to join our team as a Travel Industry Customer Service Representative. This role is perfect for those who enjoy problem-solving, are excellent communicators, and thrive in a fast-paced environment.
About the RoleAs a customer support advisor for a prestigious travel company, you will be responsible for understanding and identifying customer needs, responding to inquiries, and mediating between customers and accommodation suppliers worldwide.
Responsibilities- Clarify customer inquiries about service, payment, and technical requirements
- Provide accurate information and follow set processes via email and phone
To succeed in this role, you will need:
- Spanish: C2 level and advanced English
- Excellent communication and interpersonal skills (written and spoken)
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- A problem-solving and solution-driven mentality
- A positive, motivated mindset to deal with challenging customer issues
- Goal-oriented work approach
- An open mind to changing priorities and business processes
This position offers a range of benefits, including:
- 38.5 hours per week (Monday to Sunday)
- Split shift: 08:00-20:00 hours
- Temporary contract with opportunities for permanent employment
- Free private health insurance (for those interested in a permanent contract)
- Flexible remuneration for nursery school transport (after probation period)
- A multicultural and international working environment
- Modern office spaces, well connected by public transport
- Free coffee every day and free fruit once a week
- Three weeks of initial training and continued personal coaching
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