Customer Service Operations Specialist
hace 2 días
Corteva Agriscience is committed to providing exceptional customer service, and we're seeking a highly skilled Customer Service Operations Specialist to join our team. Job Summary:
This role is responsible for delivering top-notch customer service by proactively navigating and diagnosing customer needs, responding with a wide range of information and resources, and interacting with customers to deliver exceptional service.
About the Role:
The Customer Service Operations Specialist will manage customer orders from initial contact through material flow, ensuring timely delivery of products with accurate paperwork. In case of service failures, they will initiate corrective actions and lead the resolution process for the customer.
Key Responsibilities:
- Order Management: Handle routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry, and guiding the order process using work processes, business strategies, and best practices.
- Reporting, Metrics, Audits: Support Sales and overall Business by providing customer feedback to continuously improve service delivery. Regularly obtain customer feedback to drive improvement in service delivery.
What You'll Need:
- At least 3 years of experience in inside sales and/or customer service (internal or external)
- Business proficiency in English
- Portuguese fluency is highly valued
- PC skills: demonstrated ability to work with MS Office and MS Outlook
- Strong experience working with SAP
- Excellent communication and negotiation skills
Benefits:
- Competitive salary: $65,000 - $85,000 per year
- A dynamic and inclusive work environment
- Opportunities for career growth and professional development
Grow What Matters Starts With You:
Corteva Agriscience is a market-shaping company that transforms the agriculture industry to meet the world's growing need for food. We are looking for curious, bold thinkers who want to grow their careers and be part of a winning team. Collaborators who thrive in a diverse, inclusive work environment and innovators who bring initiative and fresh ideas to drive our business into the future.
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