High-End Customer Experience Specialist

hace 1 semana


Sevilla, Sevilla, España Mytheresa A tiempo completo

Company Overview


At Mytheresa, we are one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high-quality service operations.



Job Description


We are searching for a High-End Customer Experience Specialist to join our team in Barcelona. The successful candidate will be responsible for supporting our customer care team, providing advisory and support services to international premium clients, and delivering exceptional customer service.



Estimated Salary: €45,000 - €60,000 per annum



Required Skills and Qualifications


To be successful in this role, you should have excellent verbal and written knowledge of US English at native level, with additional languages being a plus. You should also have first-hand experience in customer care or a related industry, along with proficiency in using computer software, particularly MS-Office. Experience with ticketing systems is highly desirable.



Benefits


As a valued member of our team, you will enjoy a range of benefits, including up to 32 days of holiday per year, flexible remuneration packages, language and e-learning courses, staff discounts, private health insurance, and individual support for mental health and wellbeing.



Work Environment


You will work in a fast-paced environment, collaborating with cross-functional teams to troubleshoot product/customer-related issues. Your training hours will be Monday-Friday, between 9am-8pm CET, while your working hours will be Monday-Friday, 3pm-12am CET.



What We Offer


We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to grow and succeed. If you are a motivated and experienced professional looking for a new challenge, please apply today



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