Customer Support Specialist

hace 3 semanas


Madrid, Madrid, España Findasense A tiempo completo

Role Overview

This position is designed to facilitate and oversee direct interactions across various digital platforms in a proactive manner, ensuring that customer satisfaction aligns with the expectations of our clientele.

Key Responsibilities

What will you be doing?

  • You will oversee customer support channels (Care) through email and phone, addressing customer inquiries on a question-and-answer basis.
  • Your active participation in team discussions will be essential to report on project progress and contribute to content development.
  • You will generate monthly analytical and qualitative assessments of Customer Care performance.

Candidate Profile

  • Detail-oriented, organized, and focused on customer service.
  • A personable individual who enjoys engaging with customers and fostering positive interactions.
  • Fluent in German and proficient in English, enabling communication with both the German and global teams.
  • Preferred: Knowledge of Spanish or another language (English is the primary language of communication).
  • Full-time availability is required.
  • Must be eligible for employment in Spain.
  • Residence in Spain is necessary.

Employee Benefits

  • Enjoy 23 days of annual leave to recharge and rejuvenate.
  • Celebrate your birthday with a day off to enjoy as you wish.
  • Access to comprehensive medical insurance coverage.
  • Receive a connectivity allowance to cover remote work expenses.
  • Benefit from flexible remuneration options, including restaurant, transport, and childcare cards.
  • Bring your pet to the office.
  • Experience a hybrid work environment.
  • Work at your own pace with flexible working hours.
  • Explore exciting career advancement opportunities.
  • Participate in a rewarding initiative with the option for 40 hours of volunteer work annually.

Why Join Us?

At Findasense, we are a global leader in Customer Experience, leveraging data to craft personalized interactions and implement effective strategies through relevant content creation. We champion self-management, transparency, and a collaborative culture, where our EPIC (Strategy, Purpose, Identity, and Culture) model distinguishes us and fosters enduring relationships.



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