Customer Support Specialist
hace 3 semanas
Role Overview
This position is designed to facilitate and oversee direct interactions across various digital platforms in a proactive manner, ensuring that customer satisfaction aligns with the expectations of our clientele.
Key Responsibilities
What will you be doing?
- You will oversee customer support channels (Care) through email and phone, addressing customer inquiries on a question-and-answer basis.
- Your active participation in team discussions will be essential to report on project progress and contribute to content development.
- You will generate monthly analytical and qualitative assessments of Customer Care performance.
Candidate Profile
- Detail-oriented, organized, and focused on customer service.
- A personable individual who enjoys engaging with customers and fostering positive interactions.
- Fluent in German and proficient in English, enabling communication with both the German and global teams.
- Preferred: Knowledge of Spanish or another language (English is the primary language of communication).
- Full-time availability is required.
- Must be eligible for employment in Spain.
- Residence in Spain is necessary.
Employee Benefits
- Enjoy 23 days of annual leave to recharge and rejuvenate.
- Celebrate your birthday with a day off to enjoy as you wish.
- Access to comprehensive medical insurance coverage.
- Receive a connectivity allowance to cover remote work expenses.
- Benefit from flexible remuneration options, including restaurant, transport, and childcare cards.
- Bring your pet to the office.
- Experience a hybrid work environment.
- Work at your own pace with flexible working hours.
- Explore exciting career advancement opportunities.
- Participate in a rewarding initiative with the option for 40 hours of volunteer work annually.
Why Join Us?
At Findasense, we are a global leader in Customer Experience, leveraging data to craft personalized interactions and implement effective strategies through relevant content creation. We champion self-management, transparency, and a collaborative culture, where our EPIC (Strategy, Purpose, Identity, and Culture) model distinguishes us and fosters enduring relationships.
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