Customer Support Specialist

hace 5 días

Madrid, Madrid, España Agilent Technologies Inc. A tiempo completo
About the Role

Agilent Technologies Inc. is seeking a highly skilled Customer Support Engineer to join our team in Spain. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring their laboratory equipment is running smoothly and efficiently.

Key Responsibilities
  • Provide on-site technical support to customers, including installation, implementation, maintenance, and repair of laboratory equipment.
  • Diagnose and resolve product performance issues, ensuring minimal downtime for our customers.
  • Collaborate with internal teams, including Sales, Marketing, and Research and Development, to provide solutions to customers.
  • Deliver internal technical training and maintenance seminars to field engineers and customers.
  • Calibrate equipment on-site for large volume customers, as required.
  • Qualify leads and participate in customer/vendor credentialing requirements.
Requirements
  • Bachelor's or Master's Degree or equivalent in a relevant field.
  • At least 8+ years of relevant experience in a technical support role.
  • Strong technical skills, including knowledge of laboratory equipment and software.
  • Excellent written and verbal communication skills.
  • Logical approach to problem-solving and ability to coordinate and prioritize efficiently.
  • Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards.
  • Ability to handle customer expectations and balance customer requirements with business needs.
What We Offer
  • A full-time, permanent position based in Spain, with the opportunity to work remotely and visit customer sites within your assigned geography.
  • Access to comprehensive training and development opportunities, including learning about new applications and workflows in Agilent's state-of-the-art demo facility.
  • A competitive salary and benefits package, including Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, and Holiday.

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