Customer Support Specialist

hace 4 días

Madrid, Madrid, España Learnship A tiempo completo

About Learnship

Learnship is a leading provider of online language learning solutions. We help enterprises succeed in global markets by breaking down cross-cultural communication barriers.

Our Mission

We aim to provide high-quality language learning solutions that enable individuals and organizations to succeed in a globalized world.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers in German and English.

Responsibilities

  • React to customer requests in German and English via various channels.
  • Analyze problems and recommend corrective action via articles or solutions.
  • Assist customers with technical testing for issues related to firewalls and specific requirements.
  • Forward requests to responsible departments for escalations or collaborate in accordance with processes and protocols.
  • Update, translate, and/or create FAQ articles and internal processes pages in German.

Requirements

  • English and German language skills at C1 level.
  • Clear and precise communication.
  • Analytical thinking and ability to focus on a bigger picture.
  • Conscientious and reliable work ethic.
  • Ability to adapt to changing requirements and work flexibly.

What We Offer

  • A talented and driven international team.
  • Growth opportunities in a new team.
  • High levels of autonomy to shape your work environment.

Equal Opportunity Employer

Learnship is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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