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Customer Support Specialist
hace 2 meses
We are seeking a skilled Customer Support Specialist to join our team at Importante empresa. As a key member of our Technical Support 24x7 Call Center, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide timely and effective customer support via phone, email, and other communication channels.
- Assist with license key generation and process Return Material Authorization (RMA) requests in a timely and efficient manner.
- Manage escalation notifications and coordinate with internal teams to resolve customer issues.
- Collaborate with sales, software distribution, accounting, and contracts administration departments to ensure accurate customer data.
- Investigate and resolve service agreement issues by verifying and researching agreements with Order Entry, Sales Order Administration, and the Sales organization.
- Contribute to the smooth operation of the Customer Service & Support organization by assisting with ad-hoc tasks as needed.
- Be available to work flexible shifts, including evenings and weekends, as required by the business.
- Minimum Qualification: Graduate in any field.
- 2+ years of customer service or advanced administrative support experience with direct customer engagement.
- Experience working with service case management or other database systems is preferred.
- Fluency in both written and spoken English is required.
At Importante empresa, we value diversity and inclusion in the workplace. We believe that a global team with diverse backgrounds and voices is essential to our success. We strive to create a culture of creativity, innovation, and mutual respect, where every employee feels valued and empowered to contribute to our mission.
We are an equal opportunity employer and welcome applications from qualified individuals regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or expression, veteran status, or marital status.
We are committed to providing reasonable accommodations for qualified individuals with disabilities.
This is a full-time, fixed-term contract position.
