Customer Support Specialist
hace 3 semanas
Are you passionate about delivering exceptional customer experiences in a fast-paced SaaS environment? We are seeking a skilled Customer Support Specialist to join our EMEA Customer Support team.
Key Responsibilities:
- Provide timely and effective resolution to customer inquiries and issues
- Log and qualify cases, coordinating with specialist teams to meet service levels
- Liaise with customers to troubleshoot, coordinate, and update cases
- Develop and maintain cross-functional relationships to drive case resolution
- Schedule and prepare reports for customers and management
Requirements:
- 2+ years of customer support experience in a SaaS environment
- Strong interest in technology and applications, with good troubleshooting skills
- Excellent communication skills, with attention to detail and a professional tone
- Organized and task-oriented, with a focus on deadlines and accuracy
- Comfortable adapting to a fast-paced business environment
Why CUBE?:
- We are a global leader in Regtech, with a well-established market presence and a category-defining product
- We offer a dynamic, fast-paced work environment with opportunities for growth and progression
- We are committed to innovation, with a focus on using AI to simplify regulatory compliance
- We prioritize collaboration and knowledge-sharing across our global team
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