Customer Support Specialist

hace 3 semanas


Madrid, Madrid, España CUBE A tiempo completo
Customer Support Specialist

Are you passionate about delivering exceptional customer experiences in a fast-paced SaaS environment? We are seeking a skilled Customer Support Specialist to join our EMEA Customer Support team.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and issues
  • Log and qualify cases, coordinating with specialist teams to meet service levels
  • Liaise with customers to troubleshoot, coordinate, and update cases
  • Develop and maintain cross-functional relationships to drive case resolution
  • Schedule and prepare reports for customers and management

Requirements:

  • 2+ years of customer support experience in a SaaS environment
  • Strong interest in technology and applications, with good troubleshooting skills
  • Excellent communication skills, with attention to detail and a professional tone
  • Organized and task-oriented, with a focus on deadlines and accuracy
  • Comfortable adapting to a fast-paced business environment

Why CUBE?:

  • We are a global leader in Regtech, with a well-established market presence and a category-defining product
  • We offer a dynamic, fast-paced work environment with opportunities for growth and progression
  • We are committed to innovation, with a focus on using AI to simplify regulatory compliance
  • We prioritize collaboration and knowledge-sharing across our global team


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