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Finnish Customer Support Specialist
hace 1 mes
**Job Title:** Finnish Customer Support Specialist
**Job Summary:** We are seeking a highly skilled Finnish-speaking customer support specialist to join our team in Athens, Greece. As a customer support specialist, you will be responsible for providing exceptional customer service to our clients via email, chat, and phone.
**Key Responsibilities:**
- Provide timely and effective customer support via email, chat, and phone
- Resolve customer complaints and issues in a professional and courteous manner
- Work collaboratively with colleagues to achieve team goals and objectives
- Stay up-to-date with product knowledge and industry trends
**Requirements:**
- Fluent Finnish language skills (C2 level)
- Good knowledge of English (B1-B2 level)
- Computer skills (basic skills mandatory, advanced skills like coding preferential)
- Good analytic skills and logical thinking
- Excellent communication skills: verbal, written, listening skills
- Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
- Ability to multitask and work under pressure
- EU citizenship or work permit for Greece
**What We Offer:**
- Complete relocation package that includes: flight ticket to Greece, 2-week hotel accommodation, pick-up at the airport, assistance finding an own apartment + real estate fee covered by the client
- Fixed monthly salary + bonus
- A contract focused on a long-term relationship
- Free Greek language lessons
- Private Health Coverage
- Professional growth & development opportunities
- Special HR team organizing events, sports tournaments, parties & trips
- Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc.
**About Us:**
We are a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. We operate in 88 countries, serving 170 markets, and have employees worldwide. We are awarded as Best Workplace in Greece and as the Best Multilingual Omnichannel Contact Center in Europe.
**Why Join Us:**
As a customer support specialist, you will have the opportunity to work with some of the world's most respecting brands, develop your skills and knowledge, and experience the vibrant city of Athens. You will be part of an extremely driven team and have access to complete training by certified instructors as well as many career development opportunities.
