Customer Support Specialist

hace 2 días


Madrid, Madrid, España Upway A tiempo completo

Customer Support Specialist (E-Bike Expert)

About the Role

We are seeking a highly skilled and enthusiastic Customer Support Specialist to join our operations team in Spain. As a key member of our team, you will be responsible for providing exceptional customer support to our customers, ensuring their e-bike purchasing experience is seamless and enjoyable.

Key Responsibilities

  • Provide outstanding customer support via email, chat, and phone
  • Collaborate with internal teams to ensure smooth transitions throughout the buying and selling processes
  • Identify, analyze, and resolve customer issues efficiently and effectively
  • Develop creative solutions for customers in ambiguous circumstances

Requirements

  • Native Spanish speaker
  • Excellent written and oral communication skills
  • Comfortability with technology
  • Empathetic and enthusiastic personality
  • Autonomy and ability to work in a fast-paced environment

What We Offer

  • A dynamic and positive work environment
  • Opportunities for growth and development
  • A chance to work with a cool product and become an expert in e-bike technology

About Upway

Upway is a fast-growing startup building the world's largest e-commerce site for e-bikes. We are committed to making electric mobility more accessible and reducing waste.



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