Customer Support Specialist
hace 1 semana
We are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Madrid, Spain. As a key member of our global support team, you will provide industry-leading support to clinicians and patients worldwide.
Key Responsibilities- Provide global support to customers via multiple communication channels.
- Analyze and assess product operation, making recommendations for remote management.
- Educate and support customers through phone consultations and written correspondence.
- Document and evaluate customer inquiries, comments, and concerns.
- Achieve and maintain proficiency in LATITUDE and clinical product operation.
- Fluent in two out of the following languages: Italian, German, or Dutch (at least C1 level).
- Good English level (at least B2).
- Experience in a customer care or client-facing role is a strong plus.
- Knowledge of mobile devices is a plus.
- Well-organized, good problem-solving skills, and good communication in various languages.
- Permanent contract.
- Attractive benefits.
- Career development opportunities.
- Possibility to make a meaningful impact.
- Fast-growing and international environment.
We are an equal employment opportunity employer and welcome applications from diverse candidates.
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Madrid, Madrid, España Clipboard Health A tiempo completo{"title": "Customer Support Specialist", "content": "About the Role:We are seeking a customer-centric individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers through various channels, including phone, chat, and email.Key...
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Madrid, Madrid, España Clipboard Health A tiempo completo{"title": "Customer Support Specialist", "content": "About the Role:We are seeking a customer-centric individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers through various channels, including phone, chat, and email.Key...
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