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Customer Support Specialist
hace 2 meses
About the Role:
We are seeking a customer-centric individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers through various channels, including phone, chat, and email.
Key Responsibilities:
- Process customer inquiries and deliver prompt solutions
- Communicate and collaborate with different departments to resolve customer issues
- Investigate and research customer complaints to provide effective solutions
- Handle difficult customer interactions with professionalism and empathy
- Track and follow up on customer requests in a timely manner
- Manage conflicting priorities to meet customer needs
What We Offer:
As a Customer Support Specialist at Clipboard Health, you will have the opportunity to work in a fast-paced startup environment, providing exceptional customer service to our customers. You will be part of a diverse and inclusive team, working remotely with occasional opportunities to meet your coworkers in-person.
Requirements:
- Minimum 20Mbps wired internet connection
- CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen series or higher)
- RAM: minimum 16GB or higher
- Boot Drive: using SSD
- Wired headset
- Quiet working environment
- Steady power and internet
We operate 24/7 and work on a rotating roster, including weekends.
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