Customer Support Specialist

hace 5 días


Madrid, Madrid, España Grupo Crit A tiempo completo

Job Summary

Grupo Crit is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers.

Key Responsibilities

  • Identify, evaluate, and prioritize customer problems and complaints.
  • Analyze customer problems and formulate plans of resolution.
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
  • Evaluate new services, processes, and technologies introduced at the helpdesk.
  • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
  • Work with departmental staff to promote, develop, and maintain strong customer service values.
  • Escalate unresolved issues to support leads and designated service group.

Requirements

  • Mandatory languages: Dutch
  • Basic PC Skills
  • Good communication skills
  • Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
  • Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
  • Basic understanding of the principles, theories, and practices of group dynamics and/or team development
  • Basic Business Development: Results Focused, Initiative
  • Customer-oriented
  • Experience: No specific experience is required (initial training)


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