Customer Support Specialist

hace 5 días

Madrid, Madrid, España Green Eagle Solutions A tiempo completo

Job Overview

Green Eagle Solutions, a leading provider of renewable energy solutions, is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities

  • Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Escalate complex issues to senior support teams, ensuring prompt resolution and follow-up to ensure customer satisfaction.
  • Identify customer needs and provide personalized support, building strong relationships and driving customer loyalty.
  • Analyze and report product malfunctions, providing valuable insights to our development team.
  • Stay up-to-date with product features and functionality, providing customers with expert guidance and support.
  • Monitor server status, identifying opportunities to improve performance and execute preventive maintenance tasks to ensure maximum uptime.

Requirements

  • Experience as a Customer Support Specialist or similar role, with a proven track record of delivering exceptional customer service.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in help desk software and remote support tools, with a strong understanding of technical concepts and terminology.
  • Availability to work in rotating overnight shifts, with a flexible schedule to meet the needs of our global customer base.

Why Join Green Eagle Solutions?

  • Contribute to the green energy transition, working with a team of passionate professionals dedicated to making a positive impact.
  • Enjoy a dynamic and supportive work environment, with opportunities for growth and development.
  • Benefit from a comprehensive compensation package, including flexible benefits and a competitive salary.

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