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Technical Support Specialist

hace 2 meses

Madrid, Madrid, España Blu Selection A tiempo completo

**About Blu Selection**

We are a dynamic fintech company based in Valencia, Spain, dedicated to providing innovative solutions for businesses. Our team is passionate about delivering exceptional customer experiences and driving growth in the fintech sector.

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in supporting our B2B clients, troubleshooting issues, and improving our customer experience.

**Key Responsibilities**

  • Provide exceptional support to B2B customers through various communication channels, including email, chat, and phone.
  • Collaborate with colleagues to identify areas for improvement and implement changes to enhance the customer experience.
  • Troubleshoot and resolve technical issues, ensuring minimal downtime and maximum customer satisfaction.
  • Manage payment inquiries and resolve issues related to client platforms.
  • Monitor and improve business processes to enhance customer journey and satisfaction.

**Requirements**

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
  • Excellent communication and problem-solving skills.
  • Proactive and solution-oriented approach.
  • Interest in working in an ambitious team.

**What We Offer**

  • Spanish classes to enhance your language skills.
  • Great Friday evening drinks and social events.
  • Fitness bootcamps to stay fit and active.
  • Mindfulness classes to promote well-being.
  • Opportunities for professional growth and development.

**About the Role**

This is an exciting opportunity to join a dynamic fintech company and contribute to the growth and success of our team. If you are passionate about delivering exceptional customer experiences and driving innovation, we encourage you to apply.