Technical Support Specialist

hace 7 días

Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Arrow Electronics, Inc. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.

About the Role:
  • Provide technical support to customers via email, telephone, and remote sessions.
  • Resolve escalated support incidents from customers and partners.
  • Replicate customer configurations to troubleshoot complex errors.
  • Progress simultaneous high-profile/high-priority issues.
  • Develop and maintain technical skills in selected products.
  • Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
  • Document all work activity in the customer support tracking system.
Requirements:
  • Excellent English language skills, both written and verbal.
  • Ability to acquire skills and develop quickly.
  • Team player, able to solve problems and work effectively within a team and individually.
  • Excellent customer service skills and a strong motivation to help customers.
  • Flexibility to adapt to changing demands in a technical direct customer-facing role.
  • A positive and cheerful disposition.
  • Articulate, confident, clearly spoken, and able to deliver telephone support in a friendly and professional manner.
  • Excellent communication, interpersonal, and communication skills: face-to-face, telephone, and written.
  • A thorough understanding of common networking protocols.
  • Understanding of TCP/IP, routing, switching, and related protocols, network environments, and topologies.
  • Display a thorough understanding of networking protocols.
  • Administration, installation, and troubleshooting of Windows or Linux-based devices and networks.
  • Willingness to work outside of normal business hours.
  • Previous experience in busy technical support departments.
  • Foreign languages skills (German, French, or Spanish) would be desirable but not essential.
  • Experience in a technical field-based role.
About Us:

Arrow Electronics, Inc. is a global leader in the distribution and value-added services of electronic components and computer products. We are committed to providing our customers with the best possible technical support and services.

We believe in supporting our engineers in their training with industry-recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Location: ES-Spain - Remote

Time Type: Full time

Job Category: Engineering and Technology

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