Technical Support Specialist

hace 2 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Job Title: Technical Support Specialist With Chinese

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wibit Consulting & Services. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients, communicating with them to identify project needs, and offering tailored solutions to secure projects.

Key Responsibilities:

  • Communicate with clients to identify project needs and provide solutions to secure projects.
  • Train clients on product technical knowledge to ensure they quickly familiarize themselves with product solutions.
  • Prepare and present technical documentation to help clients understand product configurations.
  • Resolve technical issues related to products on a daily basis to guarantee customer satisfaction.

Requirements:

  • Bachelor's degree or above in Computer Science, Electronics, Telecommunications, or related fields.
  • Native Chinese speaker with proficiency in Spanish is essential.
  • Previous experience in testing or technical support roles is preferred.
  • Strong communication, presentation, and problem-solving skills, with a solid teamwork spirit.

Required Skills:

  • Technical Support
  • Problem Solving
  • Client Communication

Candidate Profile:

  • Motivated and energetic, with a strong work ethic.
  • Flexible and adaptable in challenging situations.
  • Detail-oriented in preparing and managing technical documentation.


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