Technical Support Specialist
hace 4 días
About Us
We're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.
About the Role
We're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers by diagnosing and resolving complex technical issues.
Key Responsibilities
- Diagnose and resolve complex technical issues for our customers
- Use and extend your existing technical depth and increase your technical breadth by addressing complex problems
- Level up to be an expert complex problem solver on Redis Enterprise Software
- Support Redis Enterprise running on top Cloud Platforms and in top container orchestration platforms
Requirements
- Technical depth and breadth in areas such as code, Sysadmin, networking, and performance
- Excellent problem-solving skills and ability to work independently
- Strong communication and interpersonal skills
What We Offer
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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