Technical Support Specialist

hace 5 días


Madrid, Madrid, España Webhelp A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Webhelp. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to customers via phone, email, or chat
  • Analyze and resolve complex technical issues
  • Document customer interactions and issues
  • Stay up-to-date with new technologies and products
  • Collaborate with internal teams to resolve customer issues
Requirements
  • Proficient in French and advanced level of English
  • Completed ICT training
  • Knowledge of network architecture and consumer electronics
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer
  • Full-time permanent contract
  • Competitive salary and bonus structure
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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