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Technical Support Specialist

hace 2 meses

Madrid, Madrid, España Acronis A tiempo completo
{"title": "Technical Support Specialist", "content": "Job Summary

Acronis is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service to our clients.

Key Responsibilities
  • Investigate and resolve technical issues related to software, networking, and hardware environments
  • Collaborate with product and engineering teams to identify and resolve complex technical issues
  • Provide technical guidance and support to junior staff members
  • Develop and maintain technical documentation, including knowledge base articles and best practice guides
Requirements
  • Fluent German and English language skills
  • 2+ years of experience in a technical support role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
About Acronis

Acronis is a global leader in cyber protection, providing innovative solutions to protect data and systems from cyber threats. Our team is passionate about delivering exceptional customer service and support, and we are looking for like-minded individuals to join our team.

", "lang_code": "en-US"}