Technical Support Specialist
hace 4 semanas
At Tillster, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.
About the Role
Provide technical support to customers via phone, email, and remote computer communications
Troubleshoot and resolve technical issues related to our products and services
Collaborate with internal teams to expedite resolution to customer-reported product issues
Document all product-related incidents accurately and completely using Salesforce CRM
Requirements
2-3+ years' experience providing technical support
Strong technical, technological, and analytical skills
Proficiency in English and Spanish required
BA/AA degree in computer science or related field strongly preferred
What We Offer
Health insurance
Holidays: local/municipal holidays in accordance with applicable Spain Labour laws
Vacation: Based on Spain Labor Laws
Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities
Equal Opportunity Employer
Tillster is proudly an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
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