Technical Support Specialist

hace 2 semanas

Madrid, Madrid, España Arrow Electronics A tiempo completo
About the Role

Arrow Electronics is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer experience by providing timely and effective technical support to our global customers.

Key Responsibilities
  1. Provide 1st and 2nd line technical support via email and telephone to our global customers, using initiative to help customers as much as possible.
  2. Resolve escalated support incidents from our customers and partners.
  3. Replicate customer configurations as required to troubleshoot complex errors.
  4. Progress simultaneous high-profile/high-priority issues.
  5. Undertake to develop and maintain technical skills in selected products.
  6. Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations and resolve faults.
  7. Completely and accurately document all work activity in the customer support tracking system.
Requirements
  • Excellent English language skills both written and verbal.
  • The ability to acquire skills and develop quickly is essential.
  • Team player, able to solve problems and work effectively both within a team and individually as necessary.
  • Excellent customer service skills & strongly motivated to help customers.
  • Flexibility to adapt to changing demands in a technical direct customer-facing role.
  • A positive cheerful disposition.
  • Articulate, confident, clearly spoken, and able to deliver telephone support in a friendly & professional manner.
  • Excellent communication interpersonal and communication skills: face-to-face, telephone and written.
  • A thorough understanding of common networking protocols.
  • Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
  • Display a thorough understanding of networking protocols.
  • Administration, installation and troubleshooting of Windows or Linux based devices and networks.
  • Willingness to work outside of normal business hours.
  • Previous experience in busy technical support departments.
  • Foreign languages skills (German, French or Spanish) would be desirable but not essential.
  • Experience in a technical field-based role.
About Arrow Electronics

Arrow Electronics is an American Fortune 500 company headquartered in Centennial, Colorado. We specialize in distribution and value-added services relating to electronic components and computer products. Our company is at the forefront of new internet security technology, providing businesses with technical expertise.

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