Technical Support Specialist

hace 1 mes


Madrid, Madrid, España Play'n GO A tiempo completo
Job Title:

Technical Support Specialist

About the Role:

We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customers experiencing software and hardware problems.

Responsibilities:
  • Diagnose and troubleshoot software and hardware issues using remote desktop connections and network troubleshooting tools.
  • Proactively monitor infrastructure to identify potential issues and resolve them before they impact customer experience.
  • Collaborate with cross-functional teams to address complex technical challenges and improve overall customer experience.
  • Document technical support processes, solutions, and best practices for future reference and training purposes.
Requirements:
  • Bachelor's degree in Computer Science, IT, or related field, or minimum 2 years relevant work experience.
  • Proven experience in diagnosing and resolving software and hardware issues.
  • Strong familiarity with network troubleshooting, operating system configuration, and remote desktop tools.
  • Excellent communication skills, both written and verbal, with ability to explain technical concepts in simple terms.
Preferred Skills:
  • Knowledge of Microsoft Windows Server and Linux OS (Ubuntu).
  • Knowledge of Amazon Web Services such as Cloud Watch, EC2, VPC, S3, IAM, and core networking concepts.
  • Knowledge of PowerShell and Bash scripting.
What We Offer:

We offer a competitive salary of $90,000 - $110,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

In this role, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our company. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.



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