Technical Support Specialist

hace 23 horas


Madrid, Madrid, España A&O It Group A tiempo completo

**Job Overview**

A&O IT Group is a trusted global IT services provider delivering 'fully managed' IT solutions and cyber security services. With over 50 years of expertise, we offer an extensive global network while remaining privately owned.

**Salary:** $80,000 - $110,000 per annum, depending on experience.

**Job Description: Technical Support Specialist**

We are seeking a skilled Technical Support Specialist to join our team. As a successful and growing global IT services provider, we deliver 'fully managed' IT solutions and cyber security services. In this role, you will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless service delivery.

**Key Responsibilities:

  • Provide technical support to customers via phone, email, or remote access.
  • Troubleshoot and resolve technical issues related to desktop computers, applications, and networks.
  • Collaborate with internal teams, including ServiceDesk/Remote Desktop Support teams, to ensure effective issue resolution.
  • Document and maintain accurate records of customer interactions and technical issues resolved.
  • Assist in maintaining a thorough understanding of DHCP, DNS, IP addressing, and subnetting.

**Required Skills and Qualifications:**

To be successful in this role, you will need:

  • At least 4 years of experience in the field.
  • Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc).
  • Strong Microsoft Operating System installation and troubleshooting skills.
  • Broad experience of IT with basic understanding of Networks, Servers, and Telecoms.
  • Strong Customer service skills and ability to provide consistent, excellent customer support.
  • Detail-oriented and self-motivating individual.

**Benefits:**

A&O IT Group offers a comprehensive benefits package, including competitive salary, opportunities for professional growth and development, and a collaborative work environment.

**Equal Employment Opportunity:**

A&O IT Group is committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability, or gender identity.



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