Cybersecurity Technical Support Specialist
hace 3 días
Role Overview
As a Cybersecurity Technical Support Specialist at Palo Alto Networks, you will play a critical role in addressing complex post-sales concerns for our valued customers. Your expertise will be sought after in evaluating situations or data, requiring in-depth analysis of multiple factors. You will work collaboratively with multi-functional teams to create an environment of transparency, leading to better products, working environments, and cybersecurity. Your technical assistance will provide fast solutions to keep our customers' environments secure, often in high-pressure situations.
Key Responsibilities:
- Provide technical support to customers and partners
- Offer configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure timely resolution and follow-ups
- Perform fault isolation and root cause analysis for technical issues
- Publish technical support bulletins and documentation in the Knowledge Base
What You'll Achieve:
By joining our team, you will contribute to shaping the future of cybersecurity. You will be part of a collaborative environment that values ongoing learning, respects individuality, and prioritizes development and wellbeing. Our programs, including FLEXBenefits and mental and financial health resources, are designed to support you in your role and beyond.
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