Cloud Cybersecurity Technical Support Specialist
hace 3 días
We are seeking a highly skilled Cloud Cybersecurity Technical Support Specialist to join our team at Siemens, S. A. The ideal candidate will be responsible for providing first-level technical support for our cloud protection cybersecurity service.
The successful candidate will possess excellent verbal and written communication skills in English and have a passion for delivering exceptional customer service.
Key responsibilities include:
- Providing timely and effective solutions to meet customer needs.
- Collaborating with customers and internal teams to ensure timely resolution of customer issues.
- Working closely with the development team to identify and resolve technical issues in the service.
- Creating and maintaining technical documentation, such as user guides and knowledge base articles.
- Providing product feedback and suggestions for improvements to the service manager.
Requirements include:
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in technical support or related field.
- Strong technical background in cloud cybersecurity.
- Experience with cloud computing technologies such as AWS or Azure.
- Excellent verbal and written communication skills in English.
We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.
Siemens, S. A. is committed to equal opportunities for women and men, as well as diversity as a source of creativity and innovation.
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