Cloud Cybersecurity Technical Support Specialist

hace 4 semanas


Madrid, Madrid, España Siemens, S. A. A tiempo completo

We are seeking a highly skilled Cloud Cybersecurity Technical Support Specialist to join our team at Siemens, S. A. The ideal candidate will be responsible for providing first-level technical support for our cloud protection cybersecurity service.

The successful candidate will possess excellent verbal and written communication skills in English and have a passion for delivering exceptional customer service.

Key responsibilities include:

  • Providing timely and effective solutions to meet customer needs.
  • Collaborating with customers and internal teams to ensure timely resolution of customer issues.
  • Working closely with the development team to identify and resolve technical issues in the service.
  • Creating and maintaining technical documentation, such as user guides and knowledge base articles.
  • Providing product feedback and suggestions for improvements to the service manager.

Requirements include:

  • Bachelor's degree in Computer Science or related field.
  • 2+ years of experience in technical support or related field.
  • Strong technical background in cloud cybersecurity.
  • Experience with cloud computing technologies such as AWS or Azure.
  • Excellent verbal and written communication skills in English.

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

Siemens, S. A. is committed to equal opportunities for women and men, as well as diversity as a source of creativity and innovation.



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