Cybersecurity Technical Specialist

hace 3 días


Madrid, Madrid, España Infotree Global Solutions A tiempo completo

Job Summary

At Infotree Global Solutions, we are seeking a highly skilled Cybersecurity Technical Specialist to join our team. As a key member of our support team, you will play a crucial role in providing exceptional technical support to our customers and partners.

About the Role

As a Cybersecurity Technical Specialist, you will be responsible for responding to user-reported issues in accordance with our established Service Level Agreements (SLAs) and performing advanced troubleshooting at both the application and operating system (OS) levels. Your duties will include managing support cases to ensure issues are properly recorded, tracked, resolved, and followed up on in a timely manner. You will also provide fault isolation and root cause analysis for technical issues, publish technical support bulletins, and contribute to the Knowledge Base.

Key Responsibilities

• Provide technical support to customers and partners
• Respond to user-reported issues adhering to established SLAs
• Perform advanced troubleshooting at the application and OS levels
• Manage support cases to ensure timely resolution and follow-ups
• Conduct fault isolation and root cause analysis for technical issues
• Publish technical support bulletins and other documentation in the Knowledge Base
• Review technical documentation for training, marketing collateral, manuals, and troubleshooting guides
• Collaborate with the Engineering team to enhance product operability
• Communicate complex technical issues effectively to all levels and stakeholders, both internally and externally

Requirements

We are looking for a highly motivated and experienced individual with a strong background in cybersecurity and technical support. The ideal candidate will have at least 4 years of experience as a Support Engineer and strong experience with Windows and Linux OS-based applications (installation, troubleshooting, debugging).

What We Offer

At Infotree Global Solutions, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced individual looking for a new challenge, please submit your application.

About Us

Infotree Global Solutions is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. We are committed to delivering exceptional security solutions and actively shaping the future of cybersecurity through leadership in industry standards and educational initiatives.



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