Technical Support Specialist

hace 1 semana


Madrid, Madrid, España Menlo Ventures A tiempo completo

About Neon Neon is a distributed team building open-source cloud-native Postgres. We're a well-funded startup with deep knowledge of Postgres internals and decades of experience building databases. Our storage layer is written in Rust, and the cloud control plane in Go. We're on a mission to create a cloud-native database service for every developer.

You will be part of our Technical Support Engineering Team, where you can positively impact thousands of end-users and their experience with Neon Postgres.

As a Technical Support Specialist, you will be responsible for providing first-line support and troubleshooting any technical problems our users experience. You will also coordinate root-cause analysis and resolution of high-complexity issues and assist peers with technical roadblocks and user escalations.

We're looking for someone who loves providing support in a fast-paced and challenging environment and getting a kick out of solving the deepest, gnarliest tech problems out there.

Preferred time zones:

between GMT+2 and GMT+4



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