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Technical Support Specialist

hace 1 mes

Madrid, Madrid, España Tillster A tiempo completo
About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Tillster. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote computer communications
  • Troubleshoot and resolve technical issues related to our products and services
  • Collaborate with internal teams to expedite resolution to customer-reported product issues
  • Document all product-related incidents accurately and completely using Salesforce CRM
  • Actively participate in product training and knowledge sharing among technical support team members and others
Requirements:
  • Demonstrated fluent verbal and written English and Spanish language skills
  • Strong technical, technological, and analytical skills required
  • Thorough knowledge of Microsoft Windows Platform (devices and drivers), Microsoft Office, and Network communication
  • Experience troubleshooting Windows OS, Apple iOS and Android apps, and common user navigation issues
  • Advanced troubleshooting and resolution skills required in Internet technologies, TCP/IP networking and wireless solutions, Database (SQL), and Log Review
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a global leader in digital ordering and customer engagement solutions
  • Collaborative and dynamic work environment
  • Ongoing learning and development opportunities