Technical Support Specialist

hace 4 semanas

Madrid, Madrid, España Kudzu Interactive A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support for our Self Service kiosk, mobile application, and online products to customers worldwide.

Key Responsibilities

  • Provide technical support via phone, email, and remote computer communications to customers.
  • Troubleshoot and diagnose root causes of problems, and expeditiously identify and provide resolution.
  • Document all product-related incidents accurately and completely using Salesforce CRM.
  • Review escalated incident reports, identifying recurring problems and proactively keep customers updated on issue status, including resolution.
  • Communicate and collaborate cross-functionally with internal teams to expedite resolution to customer-reported product issues.
  • Participate in product training and knowledge sharing among technical support team members and others.
  • Be part of building and updating a Knowledge Base.

Requirements

  • 2-3+ years' experience providing technical support.
  • Demonstrated, fluent verbal and written English and Spanish language skills.
  • Strong technical, technological, and analytical skills required.
  • Thorough knowledge on Microsoft Windows Platform (devices and drivers), Microsoft Office, and Network communication.
  • Experience troubleshooting Windows OS, Apple iOS and Android apps, and common user navigation issues.
  • Advanced troubleshooting and resolution skills required in Internet technologies; TCP/IP networking and wireless solutions; database (SQL); Log Review.

Preferred Qualifications

  • BA/AA degree in computer science or related field.
  • A+/Network+ Certifications a plus.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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