Technical Support Specialist

hace 4 semanas


Madrid, Madrid, España Markforged A tiempo completo
Job Title: Technical Support Specialist - EMEA

Markforged is seeking a highly skilled Technical Support Specialist to join our EMEA team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners in the EMEA region.

Key Responsibilities:
  • Provide timely and accurate technical support to customers and partners via phone, email, and web
  • Develop and maintain in-depth knowledge of Markforged products and technologies
  • Investigate and resolve complex technical issues
  • Collaborate with cross-functional teams to drive customer success and satisfaction
  • Develop and deliver technical training programs for customers and partners
  • Travel to customer sites as required to provide on-site support and training
Requirements:
  • Proven experience in technical support or a related field
  • Excellent technical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in English and proficiency in additional languages is an asset
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment
  • Access to cutting-edge technology and innovative products

Markforged is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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