Technical Support Specialist

hace 15 horas

Madrid, Madrid, España Arrow Electronics A tiempo completo

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Arrow ECS. As a Technical Support Specialist, you will be responsible for providing technical support via email, telephone, and remote sessions to our global customers, using the initiative to help customers as much as possible. You will work primarily on Broadcom technologies, delivering our range of technical support services and investigating any issues that arise. Your job will be to manage your backlog of cases, handle new cases raised by customers, assist on case escalations, schedule and attend calls with customers to progress cases, and make use of lab resources to replicate and troubleshoot customer issues. You will collaborate closely with your colleagues and management team, partnering to meet or exceed the team's performance goals. Adaptability and flexibility are key in keeping up with the ever-changing business needs and evolving industry.

Responsibilities:

  • Provide 1st & 2nd line technical support via email/telephone to our global customers, using initiative to help customers as much as possible
  • Deliver our range of technical support services and investigate any issues that arise
  • Manage your backlog of cases, handle new cases raised by customers, assist on case escalations, schedule and attend calls with customers to progress cases
  • Make use of lab resources to replicate and troubleshoot customer issues
  • Collaborate closely with your colleagues and management team, partnering to meet or exceed the team's performance goals

About the Team: Through the combination of industry leaders Broadcom, LSI, Broadcom Corporation, Brocade, CA Technologies, and Symantec, the company is leading the industry into the future. Broadcom is focused on technology leadership and infrastructure software solutions. The Customer Support organization delivers the technical support function of the Broadcom Software Group. Our mission is to ensure that customers are successful and get the most value out of our software solutions.

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