Technical Support Specialist

hace 4 semanas


Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

Job Description:

At Arrow ECS, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions. You will work primarily on Broadcom technologies and deliver our range of technical support services, investigating any issues that arise.

Key Responsibilities:

  • Manage your backlog of cases and handle new cases raised by customers.
  • Assist on case escalations and schedule and attend calls with customers to progress cases.
  • Make use of lab resources to replicate and troubleshoot customer issues.
  • Collaborate closely with your colleagues and management team, partnering to meet or exceed the team's performance goals.

About the Team:
Our team is a global leader in numerous product segments, serving the world's most successful companies. We are working on a hybrid model, with 2 days in the office and 3 days remote. If you are looking to make an impact, this role offers the opportunity of bringing huge value to some of the world's greatest organizations. You will be working with some of the world's best cyber security technologies and teaming up with top professionals to deliver outcomes that make a difference.

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