Technical Support Specialist
hace 4 semanas
We are seeking a highly skilled Technical Support Specialist to join our team in Madrid, Spain. As a key member of our dynamic team, you will provide top-tier technical assistance to clients, focusing on security systems.
Key Responsibilities:- Communicate with clients to identify project needs and deliver tailored security solutions.
- Train clients on product technical knowledge, helping them quickly familiarize themselves with security systems.
- Prepare and present technical documentation to explain product configurations.
- Resolve technical issues related to products, ensuring customer satisfaction.
- Bachelor's degree or above in Computer Science, Electronics, Telecommunications, or related fields.
- Native Chinese speaker with proficiency in Spanish.
- Experience in security systems is required.
- Prior experience in testing or technical support roles is preferred.
- Strong communication, presentation, and problem-solving skills, with solid teamwork spirit.
- Technical Support
- Security Systems
- Problem Solving
- Client Communication
We are looking for a highly motivated and energetic individual with a strong work ethic, adaptable and resourceful in challenging situations, and detail-oriented, especially in preparing and managing technical documentation. If you are passionate about delivering exceptional technical support and ensuring client success in the security systems field, we encourage you to apply.
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