Technical Support Specialist, Cybersecurity Services
hace 3 semanas
About the Role:
Palo Alto Networks is seeking a highly skilled Technical Support Specialist to join our Cybersecurity Services team. As a Technical Support Specialist, you will be the first point of contact for our valued customers, providing timely and effective support to ensure their success with our products.
Key Responsibilities:
- Provide technical support to customers and partners via phone, email, and chat
- Configure and troubleshoot solutions to resolve technical issues
- Manage support cases to ensure issues are recorded, tracked, and resolved in a timely manner
- Develop and maintain technical documentation to support customer success
- Collaborate with cross-functional teams to identify and resolve technical issues
Requirements:
- Expertise in remote access VPN solutions, IPSEC, PKI & SSL, DNS, DHCP, TCP/IP, and authentication protocols
- Experience with LAN/WAN technologies, routing/switching protocols, and branch and data center architectures
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Bachelor's degree in Computer Science or related field, or equivalent experience
About Palo Alto Networks:
Palo Alto Networks is a leading provider of cybersecurity solutions, dedicated to protecting our digital way of life. We are a fast-growing, innovative company that values diversity and inclusion, and offers a dynamic and challenging work environment.
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