Technical Support Specialist, Cybersecurity Services

hace 3 semanas


Madrid, Madrid, España Palo Alto Networks A tiempo completo

About the Role:

Palo Alto Networks is seeking a highly skilled Technical Support Specialist to join our Cybersecurity Services team. As a Technical Support Specialist, you will be the first point of contact for our valued customers, providing timely and effective support to ensure their success with our products.

Key Responsibilities:

  • Provide technical support to customers and partners via phone, email, and chat
  • Configure and troubleshoot solutions to resolve technical issues
  • Manage support cases to ensure issues are recorded, tracked, and resolved in a timely manner
  • Develop and maintain technical documentation to support customer success
  • Collaborate with cross-functional teams to identify and resolve technical issues

Requirements:

  • Expertise in remote access VPN solutions, IPSEC, PKI & SSL, DNS, DHCP, TCP/IP, and authentication protocols
  • Experience with LAN/WAN technologies, routing/switching protocols, and branch and data center architectures
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Bachelor's degree in Computer Science or related field, or equivalent experience

About Palo Alto Networks:

Palo Alto Networks is a leading provider of cybersecurity solutions, dedicated to protecting our digital way of life. We are a fast-growing, innovative company that values diversity and inclusion, and offers a dynamic and challenging work environment.



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