Senior Technical Support Specialist
hace 1 mes
About the Role
We are seeking a highly skilled Technical Support Professional to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our valued customers, ensuring their environments are secure and running smoothly.
Your Key Responsibilities
- Provide technical support to customers and partners, addressing their complex post-sales concerns and providing in-depth evaluations of various factors.
- Collaborate with multi-functional teams to create an environment of transparency, leading to better products, working environments, and cybersecurity.
- Manage support cases, ensuring issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Provide fault isolation and root cause analysis for technical issues, publishing technical support bulletins and other documentation in the Knowledge Base.
- Review technical documentation for training materials, marketing collateral, manuals, and troubleshooting guides.
- Provide on-call support 24x7 on an as-needed basis.
Requirements
- Excellent written and verbal communication skills.
- Ability to work well in a diverse team environment.
- Experience with DLP, data patterns, and data governance.
- Experience with Linux and Unix systems.
- Required experience with Cloud Security and AWS, Azure, and/or GCP.
- Knowledge of CASB services is a plus.
About Us
Palo Alto Networks is a trailblazer in the cybersecurity industry, committed to providing the best customer support in the industry. We're dedicated to our customers, and our mission is to protect our digital way of life. We're looking for innovators who share our passion for shaping the future of cybersecurity.
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