Senior Systems Technical Support Specialist

hace 2 meses


Madrid, Madrid, España SAS A tiempo completo

Job Description: We're seeking a highly skilled Senior Systems Technical Support Specialist to join our team. As a key member of our Global MidTier Technical Support team, you will provide technical support for enterprise-class SAS software applications and solutions installations, leveraging your knowledge of a particular platform or set of industry technologies.

Responsibilities:

  • Provide technical support for customers using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments, with a focus on SAS administrators, system administrators, and other IT personnel.
  • Proactively communicate with customers and experts across SAS during the problem resolution process.
  • Accurately document and specify information in the case management system during the entire case life cycle.
  • Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management.

Requirements:
  1. 5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.
  2. Bachelor's degree in Computer Science, Engineering, or a related quantitative field or industry domain.
  3. Support of enterprise-class business applications or solutions, including cloud-based environments.

About Us: SAS is a leader in data and AI, inspiring customers around the world to transform data into intelligence. We're a debt-free, multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career coupled with flexibility and world-class employee experience. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. We're committed to diversity and believe our people make the difference.

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