Senior Technical Support Specialist
hace 24 horas
**Job Title:** Senior Technical Support Specialist
**About Us:** At Kudzu Interactive, Inc., we strive to empower restaurants and consumers globally by supporting and nurturing our team members. Our mission is to ensure all employees feel respected, confident, and engaged.
**The Opportunity:** We are seeking a highly skilled Senior Technical Support Specialist to join our team in Madrid. As a key member of our technical support team, you will provide exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.
**Key Responsibilities:**
- Provide technical support for Self Service kiosk, mobile application, and online products, addressing customer inquiries and resolving issues in a timely manner.
- Troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
- Collaborate with internal teams, including Product, Software Engineering, Quality Assurance, and Project Management, to resolve customer-reported product issues efficiently.
- Develop and maintain comprehensive knowledge of our products and services, staying up-to-date with the latest technologies and trends.
- Communicate effectively with customers via phone, email, and remote computer communications, providing clear and concise instructions and solutions.
**Requirements:**
- 2-3+ years' experience providing technical support, preferably in a similar role or industry.
- Strong technical skills, with expertise in Microsoft Windows Platform (devices and drivers), Microsoft Office, and Network communication.
- Experience troubleshooting Windows OS, Apple iOS, and Android apps, as well as common user navigation issues.
- Advanced troubleshooting and resolution skills required in Internet technologies, TCP/IP networking, and wireless solutions, database (SQL), and Log Review.
- Fluency in English and Spanish, both written and verbal, with excellent communication and interpersonal skills.
- Bachelor's degree in Computer Science or related field strongly preferred; High School Diploma/GED required.
**Estimated Salary:** €35,000 - €50,000 per year, depending on experience.
**Benefits:**
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
**How to Apply:** If you are a motivated and results-driven individual with a passion for technical support, please submit your application for this exciting opportunity.
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