Senior Technical Support Specialist

hace 1 semana

Madrid, Madrid, España Entrust Corporation A tiempo completo

**About the Role**

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Entrust Corporation. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and providing timely, reliable, and professional technical support.

**Job Summary**

The successful candidate will be responsible for interacting daily with customers to identify, document, and resolve technical issues via telephone and email. You will work in a dynamic environment where initiative and a willingness to take on responsibility are essential.

**Key Responsibilities:**

  • Provide timely and accurate solutions to customers through effective issue escalation and resolution.
  • Ensure customer interactions are logged within the CRM system and updated with correct information.
  • Triage CRM application queues daily to prioritize tasks effectively.
  • Identify and escalate complex issues to relevant team members.
  • Collaborate with functional departments to provide seamless solutions to customers.

**Requirements:**

To succeed in this role, you will need:

  • 1 year of experience working in an IT Help Desk or Call Center, with a strong focus on customer service.
  • A college diploma, or equivalent background in a technical field.
  • General knowledge of Enterprise Security.
  • Strong analytical, troubleshooting, organizational, and problem-solving skills.

**What We Offer:*

  • An estimated salary range of €45,000 - €60,000 per annum, based on location and experience.
  • A dynamic and collaborative work environment that fosters growth and development.
  • Opportunities for career advancement and professional growth.
  • A competitive benefits package, including health insurance, retirement plans, and paid time off.

**Why Join Us?**

Entrust Corporation is a leading provider of identity-centric security solutions, committed to empowering individuals and organizations to thrive in a connected world. We believe in valuing all identities and promoting diversity and inclusion. As a member of our team, you will have the opportunity to make a meaningful impact while working with a talented group of professionals who share your passion for innovation and excellence.

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