Global Technical Support Specialist
hace 6 días
About the Role
We are seeking a skilled Global Technical Support Specialist - Genetic Systems to join our team at Thermo Fisher Scientific. As part of this role, you will play a crucial part in providing exceptional technical support to our customers worldwide.
Key Responsibilities:
- Provide first-line contact for customers with technical issues related to Genetic System platforms such as NGS and CE.
- Triage function between Technical Service and Application Support by qualifying requests and addressing customer needs.
- Contribute to achieving specific Global Service & Support (GSS) targets.
- Work closely with Support and Field Service Engineers to prioritize activities.
- Deliver professional support and service activities to provide optimum support to our customers.
- Ensure response times are met when contacting customers in line with contractual agreements.
Requirements:
To succeed in this role, you will need a master's degree in life science, engineering, or a related field. Proficiency in both verbal and written communication in English and German is essential, with additional language skills such as French, Spanish, or Italian being a plus.
Proven problem-solving skills and experience in NGS, along with knowledge in basic techniques related to Molecular Biology products, are also required.
What We Offer:
In return for your expertise, we offer an attractive salary package of €60,000 - €80,000 per annum, depending on location and experience. This includes a comprehensive benefits package, including a company pension plan, individual trainings and educational courses, and 30 vacation days.
You will be working in a fast-paced, dynamic environment with opportunities for career growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we would love to hear from you.
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