Technical Support Specialist for Global Compliance

hace 1 mes


Madrid, Madrid, España Cube A tiempo completo

Company Overview: CUBE is a pioneering RegTech business that defines and implements the gold standard of regulatory intelligence and change for the financial services industry. Our SaaS platform, powered by AI and proprietary data ontology, simplifies compliance for clients worldwide.

Job Description: As a Technical Support Specialist for Global Compliance, you will join our EMEA Customer Support team to provide 24/7 global support to CUBE customers and users of our platform. You will handle application, operational, and technical enquiries from enterprise customers and colleagues, ensuring timely resolution. Your key activities include logging and qualifying cases, coordinating with specialist teams, and developing cross-functional relationships. Additionally, you will schedule and prepare reports for customers and management, conduct new customer on-boarding, and work collectively on improving tools and processes.

Required Skills and Qualifications: We are seeking candidates with 2+ years of customer support experience in a SaaS environment, providing technical/functional application support to external (preferably enterprise) customers. A strong interest in technology and applications, along with good troubleshooting skills, is essential. Experience working with cross-functional teams and driving tickets to resolution quickly is also desirable.

Estimated Salary: £40,000 - £60,000 per annum, depending on experience and qualifications.



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