VSAT Technical Support Specialist

hace 3 días


Madrid, Madrid, España Global Satcoms A tiempo completo

Job Overview

We are seeking a highly skilled VSAT Technical Support Specialist to join our team at Global Satcoms. This is a fantastic opportunity for an experienced professional to work with cutting-edge technology and provide exceptional technical support to our customers.

About the Role

The successful candidate will be responsible for providing onsite technical support to our projects via the installation, repair, and maintenance of terrestrial systems and satellite earth stations/VSAT/ESV terminals in both fixed and stabilized environments at our customer locations operating in Brazil/surrounding countries.

Key Responsibilities

  • Installation, configuration, testing, and troubleshooting communication equipment including satellite modems, transceivers, BUC's, LNB's, fixed and stabilized antennas (SeaTel, Kingsat, Sailor, KNS, KVH, Orbit, Intellian), and out-of-band management.
  • Interpret technical drawings, service orders, circuit diagrams, part lists, and schematics to effectively understand and troubleshoot customer issues.
  • Understand/manipulate test equipment and tools required to diagnose VSAT systems including but not limited to; spectrum analyzers, multimeters, data testers, hand tools, etc.
  • Complete detailed written corrective maintenance, site survey, and preventative maintenance reports that are clear and grammatically correct in English upon completion of service activity.
  • Troubleshoot RF and IP components of maritime VSAT/ESV systems using specialized software and test equipment.
  • Interpret troubleshooting results and determine the best course of action to restore operability in the least time possible and most cost-effective manner.
  • Analyze the results of corrective actions to ensure systems, components, and services are working satisfactorily.
  • Maintain the proper up-to-date documents in order to travel on short notice.
  • Meet all HSE requirements and certifications to perform job duties.

Requirements and Qualifications

To be considered for this role, you will need:

  • Possess all required certifications for offshore traveling as needed.
  • Experience working on VSAT platforms, iDirect, Comtech, Newtec, etc.
  • Experience installing and troubleshooting both fixed and maritime VSAT/ESV systems (knowledge of Cobham and Intellian products preferred).
  • The English language is required, and any other Asian local languages are plus.
  • Have access to a Spectrum Analyzer and Test Equipment as needed.

Benefits and Remuneration

This role offers a competitive salary of $$80,000 - $100,000 per annum, depending on experience, plus a range of benefits including remote and flexible working days, access to the Global Satcoms Academy, and very good pay (task-based and daily rate).



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